There is management pressure to build systems faster,better,and at minimum cost.The return on invesment that an organization can achieve from the money it spends on IT under increased scrutiny from senior business executives and directors.
IT professionals know how to install and maintain information systems.Business professionals know how to run a successful business.Key performance indicators [KPIs] are the measures that feed those KPIs.
Improving business process operations.The council developed metrics to evaluate the efficiency of Cisco's online order processing and discovered
Efficiency and Effectiveness
Efficiency and Effectiveness metrics are two primary types of IT metrics.Efficiency IT metrics measure the performance of the IT system itself including throughout,speed,and availability.Effectiveness IT metrics measure the impact IT has on business processes and activities including customer satisfaction,conversion rates,and sell-through increases.
A process of continuously measureing system results,comparing those results to optimal system performance[benchmark values],identifying steps and procedures to improve system performance.
Comparing Efficiency IT and Effectiveness IT Metrics for Egornment Intiatives
The Interrelationships of Efficiency and Effectiveness IT Metrics
Common Types of Efficiency IT Metrics
Common Types of Effectiveness IT Metrics
Metrics for Strategic Initiatives
A focus on customers and performance standards shows up in the form of metrics that assess the ability to meet customers' needs and business objectives.
Supply Chain Managent Metrics
Customer Relationship Management[CRM] Metrics
The Four Primary Perspectives of the Balanced Scorecard